FAQ

Welcome to the Samtwo Lighting FAQ page! Here, we’ve compiled answers to the most common questions we receive. If you don’t find what you’re looking for, please feel free to contact us at support@samtwolighting.com.

1. What types of lighting do you offer?

We offer a wide range of lighting solutions, including chandeliers, pendant lights, and wall sconces. Our collection is designed to suit various interior styles, from modern to classic.

2. Where are your products made?

Our products are designed in the United States and crafted using high-quality materials sourced globally. We partner with trusted manufacturers to ensure the highest level of craftsmanship.

3. How do I choose the right light for my space?

We recommend considering the size of your room, the existing décor, and the function of the space. For example, larger rooms may benefit from statement chandeliers, while smaller spaces might do well with sleek pendant lights. If you need help, our customer service team is happy to offer design advice.

4. Do you offer custom lighting designs?

Currently, we do not offer fully custom designs. However, we do have a variety of customizable options, such as different finishes and sizes, that can be tailored to your needs.

5. What materials are your lights made from?

Our fixtures are made from a variety of high-quality materials, including crystal, glass, metal, and brass, to ensure both elegance and durability.

6. Can I return a product if I’m not satisfied?

Yes, we offer a 30-day return policy. If you're not satisfied with your purchase, simply contact us within 30 days of receiving your product to initiate a return.

7. How long does shipping take?

Shipping typically takes between 9 to 16 days. Once your order is shipped, you will receive a tracking number to monitor its progress.

8. Do you offer international shipping?

Currently, we only ship within the United States. We’re exploring future options for international shipping, so stay tuned for updates!

9. What is the warranty on your products?

We offer a 5-year warranty on all of our products, ensuring they are free from defects in material or workmanship. If you encounter any issues, please contact us for assistance.

10. How can I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use this to track your order online.

11. Do you offer free shipping?

Yes, we offer free standard shipping on all orders. There are no hidden fees at checkout, so the price you see is the price you pay.

12. Can I change or cancel my order after it’s been placed?

We process orders quickly, so changes or cancellations must be made within 24 hours of purchase. Please contact our customer service team as soon as possible to request any changes.

13. How do I care for my lighting fixtures?

To maintain the beauty of your light fixtures, we recommend regularly dusting them with a soft cloth. For more detailed cleaning, use a mild, non-abrasive cleaner and a soft cloth to wipe the surfaces.

14. Do you offer any discounts or promotions?

We occasionally offer promotions and discounts. Be sure to sign up for our newsletter to receive updates on special offers.

15. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal.

16. How do I know if a light will fit in my space?

We provide detailed measurements for all of our products on their respective pages. Be sure to check the dimensions to ensure the light will fit perfectly in your space.

17. What if my item arrives damaged?

If your product arrives damaged, please contact us within 7 days of receiving your order. We will assist you with a return or replacement.

18. Can I purchase replacement parts for my lighting fixture?

Yes, we offer replacement parts for many of our products. If you need a part, please reach out to our customer service team with your product details, and we will assist you.

19. What if I need help installing my light?

We recommend hiring a licensed electrician for proper installation. However, we also provide installation guides and videos for many of our products to assist you.