Shipping policy
At Samtwolighting, we are committed to providing our customers with a seamless and reliable shopping experience. We understand the excitement of receiving your new lighting fixtures, and we aim to get your order to you as quickly and safely as possible.
Order Processing Time
Once you’ve placed your order, our team will begin processing it within 1-3 business days. During this time, we verify product availability, carefully pack your items, and prepare them for shipment. Please note that business days exclude weekends and public holidays, so processing times may be slightly longer during these periods.
Shipping Time
We work with trusted shipping carriers to ensure your order arrives safely. The estimated shipping time for most orders is 12-20 business days, depending on your location. Shipping time may vary based on factors such as:
- Delivery destination: The farther your order has to travel, the longer it may take.
- Carrier delays: While we do everything we can to ensure timely delivery, external factors such as weather or high seasonal demand may cause occasional delays.
- Customs clearance (if applicable): For orders in regions with customs requirements, clearance processes may impact delivery times.
Once your order has been shipped, you will receive an email with a tracking number. This allows you to follow your order's journey and receive updates on its delivery status.
Shipping Charges
The cost of shipping will depend on your location and the size/weight of the products you’ve ordered. Shipping fees will be calculated at checkout, so you’ll know exactly what to expect before confirming your purchase. We offer free shipping on select orders, and the eligibility for free shipping will be shown during checkout.
For large or heavy items, shipping charges may be higher, and we will notify you of any changes in shipping costs prior to shipping your order.
Order Tracking
Once your order is on its way, you’ll receive a tracking number via email. You can use this number to check the status of your shipment online. If you encounter any issues or have questions about your delivery, don’t hesitate to reach out to our customer support team at support@samtwolighting.com.
Address Accuracy
To ensure that your order reaches you without delay, please double-check the shipping address you provide at checkout. Samtwolighting cannot be responsible for delays or misdeliveries due to incorrect or incomplete shipping information.
International Shipping
At this time, Samtwolighting only ships within the United States. We are not currently offering international shipping, but we are working on expanding our reach in the future. Stay tuned for updates regarding international shipping.